Conflict Resolution

Part of the series Interviewing Staff

  Screen capture from Conflict Resolution


A panel of former headteachers discuss key techniques in conducting a conflict resolution interview between two members of staff who are refusing to work together.

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The team discuss the key techniques needed to conduct a successful interview in response to a hypothetical request for help from a new headteacher.

They have received an email from new headteacher Amanda asking them to pass on their interview tips and advice for conducting a conflict resolution interview.

The situation involves two members of the senior leadership team who have refused to work together on a new project.

The panel reflect on how the headteacher can make an informed and fair decision whilst maintaining the key relationships within their school.

The team consists of retired headteachers Alan Key and Colin Richardson, as well as Peter Laurence, a former head who is now development director at the Brigshaw Trust of eight schools.


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Top tips from the former headteachers featured in the video

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